What does every pastor want to hear when a member moves away?

We have lost several members in the last couple of months who, for a variety of reasons, are moving and therefore, must leave our church.  Some have been key members for several years.  As I said goodbye to one this last Sunday, I heard words that deeply encouraged me.  It came from a man who at times I frustrated and he frustrated me.  A man who challenged me in some of my decisions and directions of the church that were hard to receive.  And yet, his final words to me as we parted reminded me what really matters in the relationship of a shepherd and sheep:

Pastor, we butted heads and got frustrated with one another at different times.  But I can say with confidence there was never a moment where I or my family doubted your love and care for us.

I was caught off guard with how meaningful those words were to me.  I was reminded that I am a broken, fallible, sinner and will disappoint those I care for.  I will fail them.  I will never be able to always please them.  I will not always receive their criticism immediately, even though it would help me grow.  But, I am grateful this family did not allow our struggles to effect how loved they felt by me.  For I can indeed testify my love for them did not waver, even in our darker relational moments.

Pastors, in our best efforts we cannot prevent the relational struggles, difficulties, and frustrations that come with caring for God's people.  They are broken and so are we.  But if their understanding of our love and commitment never wavers, I consider that a win.  So should you and should be our aim.